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disclaimer

INFORMATION COLLECTION & USE

Registration

In the process of accessing this website you may be asked to complete a registration form and/or create a user name and password. During registration you may be required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest. We encourage you to submit this information so we can provide you with a more personalised experience on our site.

eyeworx are the sole owners of the information collected on www.eyeworx.co.uk and its affiliated websites. eyeworx collects personal details from our users at several different points on our website.

Orders

If you purchase a product or service from us, we request certain personal details from you. You may be asked to provide contact information (such as name, email and address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Enquiries

If you make an enquiry via our site, we may require that you provide certain personal details, for example your name, address and contact telephone numbers. This information is necessary for us to process your enquiry efficiently and to contact you with our proposals.

From time to time we may contact you with electronic or postal updates about offers of products or services in which you have expressed an interest. (see CHOICE/OPT-OUT clause below)

Surveys or Competitions

From time to time we may provide you with the opportunity to participate in competitions or surveys on our site. If you participate, we will request certain personal details from you. Participation in these surveys or competitions is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as postcode).

We use this information to notify competition winners and award prizes, to monitor site traffic, to further develop the site according to the popularity of various areas of interest and to send participants an email or postal newsletter or brochure. We will not share the personal details you provide through a competition or survey with other third parties unless we give you prior notice and choice.

“Tell a Colleague”

If you choose to use our referral service to tell a friend or work colleague about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. eyeworx stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend or colleague will have the choice to contact us at an address supplied to request that we remove this information from our database.

COMMUNICATIONS FROM THE SITE

Special Offers and Updates

We will occasionally send you information on products, services, special deals and promotions. You can sign up for these emails from us on our registration page.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance or if there are announcements that concern your interests as a consumer we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you can ask for your details to be deleted from our database.

Customer Service

Based upon the personal details you provide, we will communicate with you in response to your enquiries, in order to provide the services you request. We will communicate with you by email or telephone, in accordance with your wishes.

PROFILE

We store information that we collect through cookies and log files and/or third party sources to create an overall “profile” of visitors’ preferences. WE DO NOT TIE YOUR PERSONAL DETAILS AND/OR YOUR PURCHASING HISTORY TO INFORMATION IN THE PROFILE.

We do not share your profile with third parties.

Enhancement of Profile Information

We purchase marketing data from third parties and add it to our existing user database, in order to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personal details they have provided to us.

INFORMATION SHARING AND DISCLOSURE

Aggregate Information (non-personally identifiable)

We do not share aggregated demographic information about our user base with our partners and advertisers.

This information does not identify individual users.

We do not link aggregate user data with personal details.

PERSONAL DETAILS

We DO NOT share personal details with third parties for promotional or statistical purposes.

Legal Disclaimer

We reserve the right to disclose your personal details as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

CHOICE/OPT-OUT

Registering with eyeworx is voluntary and we assume that you are entering the process because you wish to receive updates on our products or services.

We provide you the opportunity to ‘opt-out’ of having your personal details used for certain purposes by contacting us. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at enquiries@eyeworx.co.uk

LOG FILES

As is true of most websites., we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personal details.

COOKIES

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal details you submit while on our site.

We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your registration information, so you don’t have to enter it more than once. Persistent cookies also enable us to set the preferences of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as competitions or surveys, will be limited.

Some of our business partners may use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

LINKS TO OTHER SITES

This website contains links to other sites that are not owned or controlled by Eyeworx and/or its subsidiaries. Please be aware that we, Eyeworx and/or our subsidiaries, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal details.

This privacy statement applies only to information collected by this website

BUSINESS TRANSITIONS

In the event eyeworx goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal details will likely be among the assets transferred. You will be notified via a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

CHANGES IN THIS PRIVACY STATEMENT

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

CONTACT US

If you have any questions or suggestions regarding our privacy policy, please contact us at webmaster@eyeworx.co.uk

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